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注册质量经理读书笔记(中英双语版)

1.质量的定义
The concept of quality

一组固有特性满足要求的程度
The Degree in which the inherent chacteristic meet the requirement




2.两种质量观
Two views on Quality

符合性质量:符合所有的要求
Compliance quality:meet all the requirements

适应性质量:符合顾客的要求,顾客满意
Adaptative quality:meet the need of customer and provide satisfy.





3.朱兰的大”Q"与小“Q"观点
Big ”Q" and little “Q", Juran‘s view on quality.

大小Q.png






BIG_and_little_Q.png



4. 质量特性
Quality characteristic


把感性的、混淆的顾客需求转化为理性、清晰、技术或工程的语言
Transfer the emotional,confused customer needs to rational,clearly,technologycal,engineering language.




分类types
技术性方面的质量特性:如耗油量、速度
心理方面的质量特性:如服装款式、汽车象征的地位和气派、食品的味道
时间方面的质量特性:产品寿命、电力供应的及时性
安全方面的质量特性:漏电保护
社会方面的质量特性:法律、法规、环保、伦理

Technical  characteristic : such as fuel consumption,speed.
Psychological quality characteristic :Such as clothing style,the status and style of the car symbol, the taste of food
Quality characteristics in terms of time:the product lifetime,timeliness of power supply
Quality characteristics in terms of safety:Leakage Protection
Social quality characteristic:laws,regulations,environment protection,ethics




5.产品的质量特性
Quality characteristic of products


性能:
产品满足使用目的所具备的技术特征

寿命:
产品在规定的使用条件下完成规定功能的工作总时间
可靠性:
产品在规定的时间内和规定的条件下,完成规定功能的能力

安全性:
产品保证顾客的生命不受到伤害、身体和精神不受到伤害、以及财产不受到损失的能力

经济性:
产品在生命周期内的成本和费用方面的特征

Performance:
the technical characteristic of the product to meet the purpose of use.

Lifetime:
the total time of which the product complete the specified function within the specified time and under the specified conditions

Reliability:
the ability of product meed the specified function within the specified time and under specified conditions.

Safety:
the ability of the product to ensure that the customer's life is not harmed,the body and mind are not harmed,and the property is not damaged.

Economy:
the characteristics of a product in terms of costs and expenses over its life cycle

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