顾客满意度整改计划讨论

The organization’s process of Customer Satisfaction was not effectively in ensuring that the performance of the realization processes were analyzed.组织的客户满意过程没有有效运行以保证分析实际的业绩。
Requirement:-
Customer satisfaction with the organization shall be monitored through continual evaluation of performance of the realization processes. 顾客对组织的满意应通过对（产品）实现过程业绩的持续评价进行监视。
Evidence observed:-
The customer report was only based on Customer Satisfaction Survey, the delivery performance was not analyzed, such as premium freight and delivered product PPM. 顾客满意度报告仅仅基于顾客满意度调查表，实际的交付业绩没有分析，如超额运费，交付产品的PPM。
整改计划：
原因分析：1、顾客满意度过程策划时未考虑到从产品实现过程的业绩、从自身站在客户的角度来衡量自己
纠正措施：1、建立顾客满意度自评体系
2、组织相关人员收集相关的数据进行内部满意度自评
3、重新完善顾客满意度报告。