Plan-Do-Check-Act A Problem Solving Process

PLAN
Step 1:
Identify The Problem



Select the problem to be analyzed

Clearly define the problem and establish a precise problem statement

Set a measurable goal for the problem solving effort

Establish a process for coordinating with and gaining approval of leadership


PLAN
Step 2:
Analyze The Problem



Identify the processes that impact the problem and select one

List the steps in the process as it currently exists

Map the Process

Validate the map of the process

Identify potential cause of the problem

Collect and analyze data related to the problem

Verify or revise the original problem statement

Identify root causes of the problem

Collect additional data if needed to verify root causes








DO
Step 3:
DevelopSolutions



Establish criteria for selecting a solution

Generate potential solutions that will address the root causes of the problem

Select a solution

Gain approval and supporter the chosen solution

Plan the solution


DO
Step 4:
Implement a Solution



Implement the chosen solution on a trial or pilot basis

If the Problem Solving Process is being used in conjunction with the Continuous Improvement Process, return to Step 6 of the Continuous Improvement Process

If the Problem Solving Process is being used as a standalone, continue to Step 5








CHECK
Step 5:
Evaluate The Results



Gather data on the solution

Analyze the data on the solution






Achieved the Desired Goal?



If YES, go to Step 6.
If NO, go back to Step 1.






ACT
Step 6:
Standardize The Solution (and Capitalize on New Opportunities)



Identify systemic changes and training needs for full implementation

Adopt the solution

Plan ongoing monitoring of the solution

Continue to look for incremental improvements to refine the solution

Look for another improvement opportunity