商务英语中级内部资料（口语部分），

Unit One B

Communication




Which method of communication do you like best---letters, phone calls or e-mail? Why?




(Do you like communicating with other people by letter, phone or e-mail? Why?)



I like to use e-mail to communicate with people in my work and study. E-mail can be used not only to exchange messages among co-workers and customers but also provide information automatically. You can also set up an autoresponder service that automatically receives a message and sends a document in reply. Replying automatically to e-mail is a great way to save time and money and it is much faster than communicating through snail mail.









Do you think methods of communication at work will change in the future? Why?




(Do you think people will communicate in different ways at work in the future? Why? Why not?)






Of course they will change in the future. The emergence of many new technologies will definitely create faster and more convenient communication methods. For example, the Internet will become an even bigger deal in the future than it is today. School children will access all the great works of literature ever written with the click of a mouse. Surgery will be performed via cyberspace. All transactions with the government will be conducted via your personal computer, making bureaucratic line ups a thing of the past.









Do you think companies should be able to contact their staff outside working hours? Why or why not?




(Is it a good idea for companies to be able to contact their staff outside working hours? Why/why not?)






advantages



Maintaining contact with employees outside working hours can make your employees feel valued and can help develop a close relation between employees and employer. It is a good staff motivation method.




Many companies offer flexible working hours to their employees, which means some employees can work from home and some employees don’t often appear at their workplace. Under such circumstances being able to contact their staff outside working hours will become extremely important to companies.




disadvantages



Interrupting employees’ private lives; making them feel under pressure all the time; producing misunderstanding between employees and employer;









Business and the Internet




Do you find the internet useful for your work or studies? Why/why not?




(Does the internet help you in your work or studies? Why/why not?)






The internet is very useful for my work. I can dial into my corporate network via modem, and download the data I need. I can create the requested document and e-mail it via the internet from my home computer. I don't have to return to the office to use a fax machine. By using wireless network technology I’m able to connect a notebook computer with modem to my cellular phone! I even leave my home computer on-line so I can receive faxes on evenings and weekends.









Do you think the internet will become more widely used by companies in the future? Why/ why not?




(Will more companies use the internet in the future? Why/why not?)






Yes, I think so. Information sharing will become extremely important to companies in the future. In order to gain information ASAP, company will more widely use the internet which can provide a comprehensive range of information on marketing, transporting, suppliers, staff training, technical assistance and support.









Do you think the internet is an effective channel for marketing a company’s products? Why /why not?




(is the internet a good place for advertising products? Why/why not?)







Do you think other forms of advertising will continue to be more important than the internet? Why/why not?




(Will other forms of advertising be mort important than the internet in future? Why/why not?)






By exploiting the amazing power of the internet, your on-line advertisement is able to reach hundreds of thousands of people and perhaps even millions around the world.




On-line advertising is simple and quick process for your target customers. Just a few clicks of a button is all it takes. And that simplicity means your target customers are more likely to come back again and again!