问几个FRT的问题

If，with customer consent , the implementation of a fix is deferred , such as waiting for the next software update versus a patch , then the deferral interval shall not be included . This deferral may be to an agreed scheduled date when the fix is to be delivered or simply to a specific new product release that will contain the fix. In either case, the effect is to move the date the fix is due to the date the fix is delivered to the customer in accordance with any agreed commitment for delivery of the fix.


The delivery of temporary or interim fixes or workarounds in response to critical problem reports shall not be counted in this measurement. Subsequent or follow up major or minor problem reports opened to track the development and delivery of the official fix shall be included. When the official fix activity is tracked against the original critical problem report, then those problem reports shall be treated as major problem reports.