need a tutorial on Kano Model?

Kano analysis is a prerequisite to QFD. Following is a good site for the tutorial:

http://www.c2c-solutions.com/kano_tutorial.htm

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洛客 (威望:13) (海外海外) 咨询业总监

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At the lower right corner, please click the "launch" button. Then, you'll see the tutorial with audio. It is very nicely done in eight minutes. Enjoy.

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need a tutorial on Kano Model?

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need a tutorial on Kano Model?

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