TA的首页Customer Complain investigate
Received a customer complain in this morning.
Description:
1.The case is about the wrong Rev on the labels which were paste to the unit.All three units have the same problem.
2.These units were changed because the P/N one months ago.But at that time the service station forgot to change to the right Rev.
And the customer returned the defect units back to our service station to change.
Why return back:
The unit is a compent in the customer's BOM.However there are no differneces between these different Revs in fact,the customer care this.
Cause Analysis:
This operation was requested by two different customers in the past.
So in the system, the option contains two different customer codes and Revs per the customer.
But when we print the label automatically,the newest Rev is selected by default.
Containment action:
1.Confirm which customer are these units sent to, and change to the right label.
2.Collect all the information of the units may have this problem and send the list to Boss.
Corrective action:
1.Ask the IT person to solve the problem again. They refuse to change this,because if this chang were made,other opations may be affected.
2.If the change in the system is infesible, only we can do is controlling this manully.Each time planner orders this option,marking the travel then send to the producation line.Producation line prints the label manully.
Investigate：
1.confirm whether PE received the related doc or pic.---------None
2.Ask planner to check whether several different cusmoters buy this option.---------NO,the sceondary customer was swallowed up by another customer.So now the option only sold to one customer.But the different Rev request still exists.
3.Print the label per WO of the defective units.---------It's automatic,we can't choose the Rev in this process.
4.Find IT to check whether we could chose different Rev when we print label.---------No.Lots of options will be effected if this change be done.
Description:
1.The case is about the wrong Rev on the labels which were paste to the unit.All three units have the same problem.
2.These units were changed because the P/N one months ago.But at that time the service station forgot to change to the right Rev.
And the customer returned the defect units back to our service station to change.
Why return back:
The unit is a compent in the customer's BOM.However there are no differneces between these different Revs in fact,the customer care this.
Cause Analysis:
This operation was requested by two different customers in the past.
So in the system, the option contains two different customer codes and Revs per the customer.
But when we print the label automatically,the newest Rev is selected by default.
Containment action:
1.Confirm which customer are these units sent to, and change to the right label.
2.Collect all the information of the units may have this problem and send the list to Boss.
Corrective action:
1.Ask the IT person to solve the problem again. They refuse to change this,because if this chang were made,other opations may be affected.
2.If the change in the system is infesible, only we can do is controlling this manully.Each time planner orders this option,marking the travel then send to the producation line.Producation line prints the label manully.
Investigate：
1.confirm whether PE received the related doc or pic.---------None
2.Ask planner to check whether several different cusmoters buy this option.---------NO,the sceondary customer was swallowed up by another customer.So now the option only sold to one customer.But the different Rev request still exists.
3.Print the label per WO of the defective units.---------It's automatic,we can't choose the Rev in this process.
4.Find IT to check whether we could chose different Rev when we print label.---------No.Lots of options will be effected if this change be done.
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