作為公司的高層你如何回復

你如何回復客戶對你公司實施six sigma的進行以下以詢問調查：
what wa the situation like before you implemented six sigma?
can you give us two to three concrete examples illustrating this situation?
which werethe consequences for your company?
what made you realize change was necessary?
who were the actors of change?
which actions did you put in place?
concretely, how did you do it?
which difficulties did you meet？
what are the benefits ofr your company?
on your opinion, what further improvements would be necessary?