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Ÿ Is a list of all such products maintained?

1. Are all independent lab requirements met where applicable (UL, ISO, etc.)
2. Is the system used to order parts and control inventory within lead-times

documented
2 Are deviations to the approved list approved by the PQE?

1. Is there a list of approved sources for parts and services

C. Product Procurement
Ÿ A requirement for periodic EC audits?
Ÿ How are process, tooling or material modifications required by the EC
documented?
Ÿ Is all tooling, fixtures and gauges traceable to the EC level?
Ÿ Is EC level control included?
Ÿ List of organizations that must approve?

1. Is the EC process documented with:

Ÿ Purchased part manufacturing changes?
Ÿ IBM controlled design change records (EC, offspecs, REA/ROS)?
Ÿ Supplier controlled design changes?
Ÿ Material changes?

1. Is the product change process used to document changes in the following, and

maintained in an appropriate history file for vendor controlled:
Ÿ Test/inspection changes?
Ÿ Packaging?
Ÿ Supplier design driven changes?
Ÿ Process flow change?
Ÿ Tooling (methods and equipment)?
Ÿ Site location?

1. Is the process change process used to document changes in the following:

Ÿ Is PPQP form used to document all process changes?

1. Are all product, process or engineering changes approved by IBM prior to

implementation?
B. Change Control:

1. Is a chart (histogram) provided to IBM monthly that includes quality problem

details and corrective actions?

1. Is the data collection methodology addressed that includes which data and the

frequency that this data is provided to IBM?
Ÿ Key improvement activities with progress checkpoints and expected
improvement levels for each ?
Ÿ SPQL levels for key metrics for the next 12 months by family and/or
part number)?

1. Does the supplier have a documented quality improvement plan which addresses:

Business strategy covering where the company is and where it wants to go:
Key performance metrics are reviewed at executive level? (typically include: quality,
customer satisfaction, continuous improvement, audit, etc.)
Management methodology & review
A. Overall Management System
Review Area N/A No Yes
Vendor “ Health Check” Review Checklist
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Ÿ Where Cp/Cpk statistics are used, are methods for periodically
confirming Cp/Cpk values defined?

1. Are process capability (e.g. Cp/Cpk) statistics established for critical process

steps as appropriate?
a. Has a plan for sorting the defective product been completed and
reviewed by IBM?
Ÿ When a defect is produced from a single cavity, are all products from
the tooling rejected?
Ÿ Where parts are produced from multicavity tooling, are per cavity
audits conducted?
Ÿ Is receiving inspection documentation maintained by commodity?
Ÿ Are these parameters jointly defined by IBM and the supplier?
Ÿ Is the method for detecting and flagging product that contain
“ unusual” characteristics defined?
Ÿ Is the method for recording data defined
Ÿ Is the measurement methodology defined (SPC, AQL, frequency,
sample size, etc.)?
Ÿ Are these parameters tracked and measured?

1. Are critical process parameters defined for each inspection, test and operation

check identified in the flowchart?
a. Are reworked products clearly identified as such?
Ÿ Rework process?
Ÿ ETN process?
a. Are all tests that the returns are subject to included in the
document
Ÿ Failure analysis process?

1. Are specific flowcharts/process documents available describing the:

Ÿ Does the flowchart include functions responsible and where
appropriate references to other documents controlling the process?

1. Is a “ flowchart” documented describing the entire process from receipt of

material to shipment of product?
D. Process Definition/Control and Qualification
Ÿ Equipment and tooling lead times?
Ÿ Recovery records?

1. Is there a documented disaster recovery plan addressing:

Ÿ Are packaging specifications maintained?
Ÿ For end product and in-process packaging not provided by IBM, is
there a process lot testing to ensure adequacy against damage, ESD,
dropping, humidity, etc.?

1. Does all product packaging meet IBM requirements, or where deviated from,

are approvals obtained?

1. Is the process used to identify units associated with a given lot documented in

the event a recall is required?

1. Is a list of products requiring date coding maintained with a description of

stock rotation and shelf life controls?

1. Does the product label contain all items required by IBM