“Leadership Integrity”*

By Bob Krone, Ph.D. ASQ Fellow Member
Two weeks before his death on 18 August 2001, Philip B. Crosby said, “Quality boils
down to one word - integrity.” He made that comment to my Aerospace Technology
Working Group colleague, Hylan Lyon, who shared it with me in Arizona April 9th
of this year . When the Father of Zero Defects, Do it right first, Quality is Free, The
Price of Nonconformance with a full career of Quality Management leadership,
practice, teaching and consulting makes that one of his last thoughts we should take
it seriously.