“Leadership Integrity”*
By Bob Krone, Ph.D. ASQ Fellow Member
Two weeks before his death on 18 August 2001, Philip B. Crosby said, “Quality boils
down to one word - integrity.” He made that comment to my Aerospace Technology
Working Group colleague, Hylan Lyon, who shared it with me in Arizona April 9th
of this year . When the Father of Zero Defects, Do it right first, Quality is Free, The
Price of Nonconformance with a full career of Quality Management leadership,
practice, teaching and consulting makes that one of his last thoughts we should take
it seriously.
Two weeks before his death on 18 August 2001, Philip B. Crosby said, “Quality boils
down to one word - integrity.” He made that comment to my Aerospace Technology
Working Group colleague, Hylan Lyon, who shared it with me in Arizona April 9th
of this year . When the Father of Zero Defects, Do it right first, Quality is Free, The
Price of Nonconformance with a full career of Quality Management leadership,
practice, teaching and consulting makes that one of his last thoughts we should take
it seriously.
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