[校对]第五篇——Three Steps That Can Mean Effective Six Sigma Training

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组员“dani9”的译文如下：

Three Steps That Can Mean Effective Six Sigma Training三个步骤可以使六西格玛培训达到良好的效果One of the keys to a successful Six Sigma deployment is Green Belts and Black Belts who are well-trained and equipped to overcome any hurdles in executing projects. Thus, how training is carried out should be of concern to every Six Sigma company.成功的实施六西格玛一个关键的因素是黑带和绿带必须经过良好的培训，这样他们才能在实施过程中克服各种困难。于是，怎样开展培训是每一个进行六西格玛的公司所关注。By Girish DandekarOne of the keys to successful deployment of Six Sigma are Green Belts and Black Belts who are well-trained and equipped to overcome any hurdles in the execution of projects. While Master Black Belts, Champions and sponsors may decide the overall strategy of an organization's Six Sigma initiative, it is the Green Belts and Black Belts who are in the trenches. They lead and execute the projects which are the very core of any Six Sigma deployment. And at the same time they serve as vehicles for spreading Six Sigma culture throughout the organization.成功开展六西格玛一个关键的的因素是黑带和绿带必须经过良好的培训，这样他们才能在实施过程中克服各种困难。当黑带大师、倡导者、带头人在一个组织中进行全面六西格玛战略规划时，实际上只有绿带和黑带在生产一线现场开展工作。他们开展和执行六西格玛项目，是六西格玛的最核心力量。同时他们也是在组织内传播六西格玛文化的重要载体。So it can be said that Six Sigma, the powerful business process improvement methodology practiced by many of the largest and best organizations, depends to a significant degree on the quality of training provided to its project leaders. Since the benefits of Six Sigma run into the billions of dollars every year and the figure continues to grow, a lot of money is riding on training. Thus, how training is carried out should be of concern to every Six Sigma company.因此可以说很多大的优秀的组织在推进六西格玛流程改进时，六西格玛在显著程度上取决于对这些黑带、绿带等项目组织者的培训的质量。既然每年的六西格玛项目收益多达上亿美元，并且数字持续增长，这一切效益的取得必须依靠培训才能达到。因此如何实施开展培训应该是每一个进行六西格玛的公司关注的。An effective training methodology includes three broad phases:
Pre-training preparation 
Delivery of training 
Feedback, analysis and improvements 达到良好效果的培训包括三个阶段：培训前的准备；提供培训；培训的反馈、分析和改进Pre-Training PreparationOnce the need for training is identified, the first step is to collect customer expectations. One of the most effective ways to do this is through discussions with key stakeholders. This is the voice of the customer (VOC) - in this case, the trainees and the deployment leaders. It provides vital input for developing and customizing the training program. Also helpful is knowing the business of the customer since this allows creation of relevant examples within the training material.培训前的准备一旦确定需要培训，第一步是收集客户的需求。一个非常有效的方式是组织参与培训的相关者开会讨论。这些客户包括培训教师、参与培训者。这些客户需求对如何实施培训和定制那些培训课程非常重要。由于在培训材料中需要参加培训者从事的工作实例，这也可以帮助培训教师对参与培训者工作的了解。Conducting training is a team activity and it is important to know the participants, fellow trainers and goals for the training well in advance in order to prepare for success. The trainers should plan the training strategy together, deciding milestones for each day to monitor progress and tune the pace of training. Dividing the curriculum between trainers, and including games and exercises to review information between major training topics, help keep everyone engaged.培训是一个团队活动，为使培训获得成功，理解参与培训者、培训教师和培训目标是很重要的。培训者需要制定培训策划，为每天都培训进程设置里程碑来监控培训进程和调整培训进度。对于每一个参加培训者，区分制定课程；开展游戏和练习以对于重要培训主题进行复习，帮助每个人参与其中。Delivery of TrainingSuccessful Six Sigma training requires a focus on both content and delivery.提供培训成功的六西格玛培训需要同时关注内容和形式 Content - The purpose of Six Sigma training is to develop Green Belts and Black Belts who are proficient in applying the methodology and its associated analytical tools. Six Sigma is a very structured methodology with distinct phases executed in a serial fashion - Define, Measure, Analyze, Improve and Control (DMAIC). The Six Sigma trainer must clearly articulate these phases demonstrating the logical flow from one to the next. A training format that illustrates practical application of the methodology through exercises at the end of each phase has proven successful for many organizations. Participants can accelerate their learning through hands-on application of the methodology in execution of a Six Sigma project from their business. This allows participants to better understand how the process directly benefits their organization.内容六西格玛培训的目的是使用黑带和绿带精通六西格玛方法和相关分析工具。六西格玛是有着严密的的流程的（DMAIC）方法论对应不同的阶段分别为：定义、测量、分析、改进、控制。培训教师必须非常有着清晰逻辑思维的把这些不同的阶段一个接一个的联系起来。培训的模式是在每一个阶段学习完成后必须通过做项目的形式应用到实际中，这一点在很多组织都证明是成功的。参加培训者可以在他们的六西格玛项目亲身实践中，加速理解运用他们所学的知识。这也使参加培训者更好理解对他们做到项目可以对企业直接产生利润。Delivery - Delivering training requires careful consideration of content and style. Trainers must know the material and understand it thoroughly. Knowing the audience assists in determining the most appropriate delivery style for the organization and the participants. The trainer's individual style also is important. This is an aspect of training that is generally missed; however, it is often as important as the content delivered. The trainer must energize the audience and keep them captivated throughout the training. Maintaining eye contact with all participants and memorizing the participants' names during the introduction session creates an informal and open learning environment.提供培训提供培训需要仔细考虑到内容和形式。培训教师必须充分理解和完全掌握所培训的知识。了解参加培训者的实际情况，选用最合适方式对于组织和参加培训者是必要的。培训教师的个人风格也很重要。这一方面通常会被忽视，但它和培训的内容一样重要。培训教师必须能够活跃听众气氛，使他们在整个的培训过程都充满活力。与参加培训者面对面交流，记住每个培训者的名字，举行一个开场介绍，创造一个常用的开放的学习环境这些都是需要的。One of the benefits of the pre-training preparation activities is the identification of relevant examples from the participant's industry or actual work environment. Proper examples help make difficult concepts easier to understand and hold the interest of the audience.培训前的准备之一是找出那些参加培训的人身边从事行业和实际工作环境的相关实例。合适的例子可以帮助参加培训人容易理解那些难懂的概念和增加学习的兴趣。A good technique to gauge success throughout the training is to ask the participants questions and encourage them to stay involved in the training process. This provides direct feedback and indicates whether the participants are grasping the subject matter. This also helps the trainer determine the optimum pace of the training and tune the delivery strategy to ensure success.一个好的在整个培训过程中的成功方法是向参加培训者发出问卷，并且鼓励他们坚持完培训。这样可以收集到参加培训人的直接反馈和表明他们是否抓住了培训主题。这也帮助培训教师决定培训的最适宜的进度、调整策略确保培训成功。Feedback, Analysis and ImprovementOne of the most important activities for a training program is to collect participant feedback at the end of training. In order to increase the comfort level for participants, keep the feedback form crisp and allow participants to provide feedback anonymously. Analyze the feedback to identify improvement opportunities as well as positive aspects to reinforce for the next training cycle. At the end of the training program, revisit the initial VOC gathered from the stakeholders and assess whether all goals were met. Meet with the stakeholders and incorporate their feedback into the improvement process too.反馈、分析和改进培训结束后的一个重要活动就是收集参加培训者的反馈。为了不至于是受访者感到不方便，可以采用匿名方式。分析反馈情况可以为以后的培训寻找改进的机会。在培训的结束，重新评估培训开始从各相关方做的调研，评估是否所有的目标都已经达到。与参加培训相关者讨论将这些反馈加入到改进过程中。No training program is perfect. But trainers who follow the uncomplicated three-step process can expect to achieve success.没有什么培训过程是完美的，但是培训教师按照简单的三个步骤可以期望达到好的培训效果。About the Author: Girish Dandekar is a Master Black Belt working as a Six Sigma consultant with Tata Consultancy Services Ltd. in Mumbai, India. The author can be reached at mailto:girish.d@tcs.com。关于作者：Girish Dandekar 印度孟买塔塔咨询公司黑带大师。可以通过mailto:girish.d@tcs.com与作者联系。

组员“质量专家级 ”的译文如下：Three Steps That Can Mean Effective Six Sigma Training能够做到三步就意味着有效的六西格玛培训One of the keys to a successful Six Sigma deployment is Green Belts and Black Belts who are well-trained and equipped to overcome any hurdles in executing projects. Thus, how training is carried out should be of concern to every Six Sigma company.六西格玛部署成功的关键是绿带和黑带，他们训练有素,装备精良, 在项目执行时能克服任何障碍。因此,如何进行培训应该是每个六西格玛公司最为关注的事情。By Girish Dandekar由吉瑞西
.丹迪卡提供One of the keys to successful deployment of Six Sigma are Green Belts and Black Belts who are well-trained and equipped to overcome any hurdles in the execution of projects. While Master Black Belts, Champions and sponsors may decide the overall strategy of an organization's Six Sigma initiative, it is the Green Belts and Black Belts who are in the trenches. They lead and execute the projects which are the very core of any Six Sigma deployment. And at the same time they serve as vehicles for spreading Six Sigma culture throughout the organization.六西格玛部署成功的关键是绿带和黑带，他们训练有素,装备精良, 在项目执行时能克服任何障碍。而黑带大师、主席和倡导者可以决定一个组织的六西格玛决策的全面计划，能保证黑带和绿带在战壕里。他们领导和执行任何六西格玛部署最核心的方案，同时作为在组织范围内传播六西格玛文化的载体。So it can be said that Six Sigma, the powerful business process improvement methodology practiced by many of the largest and best organizations, depends to a significant degree on the quality of training provided to its project leaders. Since the benefits of Six Sigma run into the billions of dollars every year and the figure continues to grow, a lot of money is riding on training. Thus, how training is carried out should be of concern to every Six Sigma company.所以可以这样说,六西格码、这个强大的业务流程改进方法被很多最大最好的组织所运用,在很大程度上取决于提供给项目负责人的培训质量。自从六西格玛所带来的益处达到每年数十亿美元,并且这个数字还在继续增长,很多钱花在培训上。因此,如何进行培训应该是每个六西格玛公司最为关注的事情。An effective training methodology includes three broad phases:一种有效的培训方法包括三个主要的阶段:
Pre-training preparation 培训前的准备
Delivery of training 培训的交付
Feedback, analysis and improvements
反馈、分析和改进Pre-Training Preparation培训前的准备Once the need for training is identified, the first step is to collect customer expectations. One of the most effective ways to do this is through discussions with key stakeholders. This is the voice of the customer (VOC) - in this case, the trainees and the deployment leaders. It provides vital input for developing and customizing the training program. Also helpful is knowing the business of the customer since this allows creation of relevant examples within the training material.一旦需求的培训被确认,第一步是要收集客户的期望。其中最有效的方法就是通过与主要的利益相关者讨论。这是客户的声音(VOC)——在这种情况下,学员以及部署的领导人，它为发展和制定培训方案提供了重要的输入。因为培训材料里会有相关事例，这将有助于了解客户的业务。Conducting training is a team activity and it is important to know the participants, fellow trainers and goals for the training well in advance in order to prepare for success. The trainers should plan the training strategy together, deciding milestones for each day to monitor progress and tune the pace of training. Dividing the curriculum between trainers, and including games and exercises to review information between major training topics, help keep everyone engaged.进行培训是一项团队活动，为成功做好准备，重要的是提前了解参与者,同行的培训师和培训要达到的目标。培训员应同时计划培训策略，制定每天的时间表去监控培训进度，并且及时调整培训的速度。分开不同培训员的课程，包括利用游戏和练习来回顾主要培训主题间的信息，有助于保证每个人都参与。Delivery of Training
培训的交付Successful Six Sigma training requires a focus on both content and delivery.成功的六西格码培训需要专注于培训的内容和交付。Content - The purpose of Six Sigma training is to develop Green Belts and Black Belts who are proficient in applying the methodology and its associated analytical tools. Six Sigma is a very structured methodology with distinct phases executed in a serial fashion - Define, Measure, Analyze, Improve and Control (DMAIC). The Six Sigma trainer must clearly articulate these phases demonstrating the logical flow from one to the next. A training format that illustrates practical application of the methodology through exercises at the end of each phase has proven successful for many organizations. Participants can accelerate their learning through hands-on application of the methodology in execution of a Six Sigma project from their business. This allows participants to better understand how the process directly benefits their organization.内容——六西格码培训的目的是发展精通应用六西格玛方法和相关的分析工具的绿带和黑带。六西格玛是拥有以串行模式执行不同阶段的一种非常结构化方法——定义,测定,分析,改善和控制(DMAIC)。六西格玛培训员必须一个一个清楚讲解这些阶段演示此逻辑流程。通过在每个阶段结束时练习，举例说明六西格玛方法的实际应用，这种培训方式已经在许多组织证明成功。学员通过来自于自己业务中的项目实施的这种实际应用，促进自己的学习。这种方法能够使学员更好的理解该过程怎样直接使组织受益。Delivery - Delivering training requires careful consideration of content and style. Trainers must know the material and understand it thoroughly. Knowing the audience assists in determining the most appropriate delivery style for the organization and the participants. The trainer's individual style also is important. This is an aspect of training that is generally missed; however, it is often as important as the content delivered. The trainer must energize the audience and keep them captivated throughout the training. Maintaining eye contact with all participants and memorizing the participants' names during the introduction session creates an informal and open learning environment.交付-培训实施要求仔细考虑内容和风格。培训员必须知道并彻底理解教材。了解听众有助于为组织和学员制定最合适的培训方式。培训员的个人风格也是重要的，这是一个培训员通常错过的方面，但是，它经常也是与培训的内容同等重要。培训员必须激励学员，在整个培训过程中吸引学员。在自我介绍会议时，保持目光接触所有的学员和记住每位学员的名字，这样可以创造一个非正式的、开放的学习环境。One of the benefits of the pre-training preparation activities is the identification of relevant examples from the participant's industry or actual work environment. Proper examples help make difficult concepts easier to understand and hold the interest of the audience.培训前的准备活动好处之一是识别相关的事例均来自学员的工业或实际的工作环境。适当的例子帮助使复杂难懂的概念变得容易理解并保持学员的兴趣。A good technique to gauge success throughout the training is to ask the participants questions and encourage them to stay involved in the training process. This provides direct feedback and indicates whether the participants are grasping the subject matter. This also helps the trainer determine the optimum pace of the training and tune the delivery strategy to ensure success.衡量整个培训成功的一个好方法是向学员进行提问、鼓励他们参与培训过程中。这种方法提供了直接反馈，并指出学员是否抓住了主题。也可以帮助培训员决定最适合的培训速度，调整培训实施的计划以确保成功。Feedback, Analysis and Improvement反馈、分析和改进One of the most important activities for a training program is to collect participant feedback at the end of training. In order to increase the comfort level for participants, keep the feedback form crisp and allow participants to provide feedback anonymously. Analyze the feedback to identify improvement opportunities as well as positive aspects to reinforce for the next training cycle. At the end of the training program, revisit the initial VOC gathered from the stakeholders and assess whether all goals were met. Meet with the stakeholders and incorporate their feedback into the improvement process too培训项目最重要的活动之一是在培训结束后收集学员的反馈意见，为了增加学员的舒适水平，保证反馈表清新，允许学员匿名提供反馈。分析反馈意见用以识别改进机会，此外也可以在下次培训时产生积极的影响。在培训结束时，重新评估最初从利益相关者收集来的客户声音，评估所有目标是否达到。与利益相关者接触、把他们的反馈意见加进改进过程中。No training program is perfect. But trainers who follow the uncomplicated three-step process can expect to achieve success.没有任何培训项目是完美的。但是遵循这简单三个步骤的培训员可以期待获得成功。About the Author: Girish Dandekar is a Master Black Belt working as a Six Sigma consultant with Tata Consultancy Services Ltd. in Mumbai, India. The author can be reached at mailto:girish.d@tcs.com。关于作者：吉瑞西
.丹迪卡是一位黑带大师，六西格玛咨询师，工作在印度孟买的她他咨询服务公司。能够通过mailto:girish.d@tcs.com与他联系。