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[分享]变化与6sigma目标

Variation and the Six Sigma Goal
Regarding variation, the goals of Six Sigma are to:
Minimize the special-cause variation that causes a sample mean to shift from the target.
Reduce common-cause variation, or the standard deviation of the distribution.
Since the vast majority of problems (approximately 94%) are caused by common-cause variation, this article focuses on the second goal.
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红色精灵 (威望:5) (湖北 武汉) - 海纳百川,有容乃大

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However, most products have substantial service components that wrap around the tangible products. The service components are more ambiguous and developing performance standards for these is often more challenging.
In these situations, it is critically important to capture the voice of the customer. If asked, customers will readily share their expectations of product and service quality.
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红色精灵
红色精灵

海纳百川,有容乃大

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