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ASQ

ASQ CSSBB 考试习题

本帖最后由 SZ-Tina 于 2008-12-17 16:24 编辑

Part1: Enterprise-wide deployment

1) which of the following items would be considered process outputs?
I) Money
II) Products
III) Specifications
IV) Services
V) Designs

A) I,II and III only B) I, II,III and V only C) II,IV and V only D) II,III,IV and V only

Answer: C
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  1. The change agent is a person or group that acts as the catalyst and assumes the responsibility for managing the change process. Change agents can be internal or external to the organization. which of the following are advantages of internal change agents

I) They posses a broader knowledge of the company
II) They are more objective and technically prepared
III) They generally have more control and authority
IV) They have more diverse experiences and networking resources

A) I and III only
B) II and IV only
C) I, II and III only
D) I, II, III and IV

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