07年3月BSI对我公司的TS审核报告及我们的改善报告

07年3月BSI对我公司的TS审核报告及我们的改善报告，现在上传上来，供大家学习

Market
SHENZHEN JINGCHENGDA ELECTRIC CIRCUIT CO., LTD
Quality System Audit Defect Report
Date：2007-3-15 ■Quality □Environment □SS—00259 Number： A76555/3
Audit dept. Market Audit date 2007.03.15 Assesso BSI Xue Qin(Shirley)Huang
Description of Nonconformity： Customer satisfaction of 2006,was only summarized by customer satisfaction
Survey,the objective data of on-going performance indicators like PPM, 100%on-time delicery were not considered
Audit Basis ■ISO/TS16949:2002 □ISO14001:2004 □SS—00259:2005
Duty dept. Market Principal Jing Sun
Clause 8.2.1.1 Defect Property ■ MIN
□ MAJ
Cause analysis:
When we made the document of customer content instance, we didn’t put some item of ISO/ISO16949
8.2.1.1.2. come into the technology document such as customer complaint charge, abnormity delivery charge.
Department principal: Jing Sun Date: Mar-20 2007
Corrective action report:
1. According to ISO/ISO16949 technology specification 8.2.1.1 requirement to amend 《Investigate proce
dure of customer content instance》,this document will add the superfluity item as below : customer
complaint charge ,abnormity delivery charge and so on . To add the assess way of customer content
instance and to amend the add item of ISO/ISO16949 8.2.1.1 come into < investigate list of customer
content instance >;
2. Market department supervisor arrange the person of market department ,quality department to train the
Revise document /list including （ 《Investigate procedure of customer content instance》< investigate
list of customer content instance >）
3. Market department will provide the revise document of < investigate list of customer content instance >
to Tianma and according to the feedback result of customer content to correct and improve it .
Department principal: Jing Sun Date: Mar-20 2007
Verification of effectiveness:

Auditor: Verification date:


Quality Dept.

SHENZHEN JINGCHENGDA ELECTRIC CIRCUIT CO., LTD
Quality System Audit Defect Report
Date： 2007-3-15 ■Product audit □ Environment □SS—00259 Number：A76555/1
Audit dept Quality Dept. Audit date 2007.03.15 Assessor BSI Lin Mei (Anne) Qiu
Description of Nonconformity： The organization’s process internal audit was not effective implemented
(1) No evidence that some items were verified according the customer drawings .such as:0.35±0.05，but the
Product Accept criteria was 0.35±20%; (2) No evidence when complaints occurred,the product audit plan
Were updated.such as:July 2006,1003D1018B was complained,but no product audit conducted

Audit Basis ■ISO/TS16949:2002 and the special request of TIANMA
□ISO14001:2004 □SS—00259:2005
Duty dept Quality Dept. Principal Songlin Hu Defeng Gao
Clause 8.2.2.3 Defect
Property ■ MIN
□ MAJ
Cause Analysis:
1.When the product was audited, the internal auditor hadn’t put the customer drawing as product data to audit it .
2.When the product was audited, the internal auditor also hadn’t put the customer drawing &technology
requirement as the audit condition to audit it .
3.When R&D department was dealing with customer data,which need to put the customer data to change into internal SOP, They forgot to audit & validate the customer data such as customer drawing .
4.When the document of 《Product check procedure》 was made by us ,we didn’t calculate the product
which was complaining by client need to be re-audited&validated, which led to the1003D01018 was
being complained by client ,we didn’t audit &validate the improve product in time.
Department principal: Defeng Gao Date: Mar-20-2007
Correct/prevent action:
1.Quality department will arrange product audit ,the purpose is that put the customer drawing、
technology requirement as a important gist when the product was audited.
2.The document of 《Product check procedure》must be revised by quality department ,the revised
document is as below:
a)To revise the data of ISO audit gist and auditing import ,which must be cover the customer drawing
& technology requirement
b)The improve product must be re-audited&validated when it was complained
3.To revise the other correlation document ,for example :SOP ,SIP, control plan ,PFMEA and so on .
4.If the product auditing found the defect which it has get to client ,we must be contact the client to correct and improve it .

1. In order to avoid the problems happen again ,we will organize the person of internal auditor & engineer of

R&D to training correlation document.(Notice:correlation document & record.)
Department principal:Xiping Zhang&YongxingZhang Date: Mar-20-2007
Verification of effectiveness:

Auditor: Verification date:



SHENZHEN JINGCHENGDA ELECTRIC CIRCUIT CO., LTD
Quality System Audit Defect Report
Date： 2007-3-15 ■Quality □Environment □SS—00259 Number： A76555/2
Audit dept R&D center Audit date 2007.03.16 Assessor BSI Wei (Lancer) Chu
Description of Nonconformity： Process parameter in control plan was inconsistent with ones in PFMEA.for
Product 1003D01018B,drying speed from PFMEA was 1-1.8m/min,but in control plan it was 1-1.5m/min.
Audit Basis ■ISO/TS16949:2002 □ISO14001:2004 □SS—00259:2005
Duty dept R&D Principal Xiping Zhang、Yongxin Zhang
Clause 7.3.3.2 Defect Property ■ MIN
□ MAJ
Cause analysis :

1. When we made the 《Engineering change manage procedure》,we didn’t according to car product process

to particular define the process ,which need to be defined as below: provide change requirement →
PFMEA analysis/revise→validate/confirm change →evaluate/revise control plan → evaluate/revise
produce process.

1. Process engineer of R&D department didn’t understand the engineering change clearly ,they only calculated

to evaluate/revise control plan &SOP, but didn’t evaluate/revise the product PFMEA, which led to the 1003D
-01018 drying speed from control plan was 1-1.5m/min ,but in PFMEA it was 1.8m/min.
Department principal:Xiping Zhang&YongxingZhang Date: Mar-20-2007
Correct/prevent action :

1. Revise the document of 《Engineering change manage procedure》to particular define the change

process for car product

1. Quality department will train the document of 《Engineering change manage procedure》 for person

of quality department ,R&D department ,production department after the 《Engineering change manage
procedure》 revised.

1. Process engineer according to the new 《Engineering change manage procedure》to change process and

re-provide the drying speed of D01018’s 《Engineering change notice 》; R&D department member
organize the CFT member to evaluate and revise the drying speed from 1-1.8m/min to 1-1.5m/min after
R&D department and quality department approved.

1. The drying speed of control plan/SOP has been revised from1-1.8m/min to 1-1.5m/min by CFT team

after process product get validate and confirm ,so the change process which covered validate/confirm
change →evaluate/revise control plan → evaluate/revise produce process after PFMEA analysis and
revise won’t be done by us .
Verification of effectiveness:

Auditor: Verification date:


审核报告是PDF档的，没有办法传上来！！:mad: :mad:这是我们的改善报告