six sigma

E 文的，目录如下

Table of Contents
Six Sigma Fundamentals—A Complete Guide to the System, Methods and Tools
Common Abbreviations Used in Six Sigma
Preface
Introduction
Chapter 1 - Overview of Six Sigma
Chapter 2 - Customer Satisfaction
Chapter 3 - The Six Sigma DMAIC Model
Chapter 4 - Common Methodologies Used in the DMAIC Model
Chapter 5 - Design for Six Sigma: The DCOV Model
Chapter 6 - Common Methodologies and Tools Used in the DCOV Model
Chapter 7 - Roles and Responsibilities
Chapter 8 - Six Sigma Applied in Non-Manufacturing
Chapter 9 - Training and Certification
Chapter 10 - Implementing Six Sigma
Appendix A - Core Competencies for the Six Sigma Methodology
Appendix B - Traditional Sigma (Abridged) Conversion Table
Appendix C - The Process of QFD
Appendix D - Example of using the Quality Charts in the QFD Process for Each of the Stages
Appendix E - Using Binomial and Poisson Distributions
Appendix F - Development Flow for an Automotive Organization
Selected Bibliography
Index
List of Figures
List of Tables

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