职位介绍英语

quality engineer body of knowledge
1.continuous improvement
A.tools
>quality control tools(chart and diagrams)
>quality management tools(diagrams and matrices)
>PDCA
B.cost of quality
C,process improvement
D.trend analysis
E.measurement issues
>reliability and validity
>sampling plans and other statistical analysis
>specification,calibration,and process capability
F.concurrent engnieering and process mapping
2.human resource management
A.leadership roles and responsibilies
>conflict resolution
>professional ethics
B.quality staffing lssues
>selection
>performance evaluation
>professional development
>goals and objectives
C.quality responsibilition in job/position descriptions
D.post-training evaluation and reinforcement
E.team formation and evolution
>process improvement teams
>work groups
>other self-managed teams
F.team management
>facilitation techniques
>member roles and responsibilities
>performance evaluation
>recognition and reward
3.training and education
A.improtance of top-down support and strategic planning for quality training
B.training subgroups and topics
>management training--general quality principles
>employee training--implementation of quality plans
>facilitator training
C.post-training evaluation and reinforcement
E.tools
>lectures,workbooks,case studies,on-the-jobtraining
>use of technology in training

QUALITY MANAGER BODY OF KNOWLEDGE
2008-05-29 22:04:08
the followimg is an outline of the topics that body of knowlege of quality manager.
1.quality standards
A.total quality management
B.continuous process improvement
C.cycle time reduction
D.supplier management
E.customer service
F.quality award/quality standards criteria
2.organizations and their functions
A.organizational assessment
B.organizational structres
C.quality functions within the organization
D.communication within the organization
E.chang agents and their effects on organizations
F.management styles
G.business functions
>external:safety,legal and regulatoty,product liability,environment,technology,process
>interal:human resources,emgineering,sales and marketing,finance,R&D,purchasing
3.quality needs and overall strategic plans
A.linkage beteen quality function needs and overall strategic plan
B.linkage beteen strategic plan and quality plan
C.theory of variation
D.quality function mission
E.priority of quality function within the organization
F.metrics and goals that drive organizational performance
G.formulation of quality principles and policies resource
H.reource requirements to manage the quality function
4.customer satisfaction and focus
A.types of customer
B.elements of customer-driven organizations
C.customer expectations,priorities,needs,and voice
D.customer relations,management and commitment
E.customer identification and segmentation
F.partnership and alliances between customer and suppliers
G.communication techniques
H.multiple-customer management and conflict resolution
I.customer retention/loyalty
5.project management
A.planning
>integrated quality initiatives
>short-and long-term quality plans and objectives
>feedback loops
>performance measures