质理管理系统与企业管理系统

Expanding your quality management system into a business management system.
--The Future of Quality

"Quality, as a management system objective, is really excellence and must characterize the enterprise as a whole, not just its products or services. It must extend to meeting the requirements and wants of commercial customers as well as investors, employees and their families, the community and legal and regulatory entities."

The business management system includes:
• Staffing and competency management processes—as opposed to training.
• Supply chain management and procurement processes—as opposed to purchasing.
• Sales and business development processes— as opposed to contract review.
• Integrated program management, product development and launch processes—as opposed to quality planning
• Financial processes – as opposed to cost of quality collections

Digested from ASQ

我也认为质量管理标准可作为一组织的管理模式,在我们公司TS策划时我曾试图运用此理念,结果未能如愿.