过程化审核方法

Automotive Process Approach Auditing
汽车行业过程化方法的审核

SI 04 04 (New, adopted April 2004)
SI 4 04 （2004年4月新采纳）

IATF expects ISO/TS 16949:2002 auditors to audit based upon the customer-oriented processes defined by the organization. This model was introduced further to ISO 9001:2000 and refers to the fact that any organization needs customer input to comply to specified and expected needs of the customer (output) in order to achieve customer satisfaction. This is accomplished by value adding processes of product realization and appropriate support processes, both enabled by management processes and provided resources.
IATF期望ISO/TS 16949:2002的审核员依据组织所定义的那些顾客导向过程（customer-oriented processes）为基础来执行审核。此模式超越了ISO 9001:2000所导入的概念，并引用任何组织需要由顾客输入以完成顾客特定的和预期的需求（输出），最后能达到顾客满意的事实。这经由管理过程和资源提供两方面的实践，使产品实现和适当支持过程增加了价值而更趋完善。

The Automotive Process Approach to auditing for ISO/TS 16949:2002 must not be driven by a "clause" or a "section" driven checklist.
对ISO/TS 16949:2002的汽车行业过程化方法审核，不能以“条款”或“章节”所建立的检查清单来驱使审核活动。

The Process Model and the introductory sections of ISO 9001:2000 and ISO/TS 16949:2002, the Technical Specification requirements, and the "Rules" specify the need to define an organization's processes.
在ISO 9001:2000和ISO/TS 16949:2002技术规范的前言内容中，以及在“规则”手册中，都已具体指出对组织所有过程定义的需求。

**Any ISO/TS 16949:2002 auditor therefore must be capable of understanding the
IATF Automotive Process Approach
as well as the process approach and process map of the audited entity.
因此，任何ISO/TS 16949:2002审核员必须能够理解
IATF汽车行业的过程化方法，
以及受审核组织的过程化方法和过程描绘。**


Automotive Process Approach auditing includes the following activities:
汽车行业过程化方法的审核包含了以下活动：
 Identification of the organization's processes based on quality management system documentation and any additional information provided by the organization (see section 4.1 a) of ISO/TS 16949:2002), including evidence that all the requirements of ISO/TS 16949:2002 are addressed by the organization's processes
基于组织所提供的ISO/TS 16949:2002质量管理系统文件和任何附加的信息，识别那些组织的过程。
 Analysis of processes according to the criteria
依据准则来分析过程
 Products and/or services provided to customer
提供给顾客的产品和／或服务
 Risks to the customer
对顾客的风险
 Interfaces (inputs/outputs)
接口（输入/输出）
 Identification of group processes for economical and effective audit
为了经济的和有效的审核，识别所有组织的过程
 Prioritization of audit activities considering
考虑审核活动的优先级
 Customer requirements, including customer-specific quality management system requirements
所有顾客要求，包括顾客特殊的质量管理系统要求
 Follow up issues of prior audits (external and internal)
对先前审核（外部的和内部的）的议题，采取后续追踪
 Customer satisfaction and complaints status, including customer reports and scorecards
顾客满意和抱怨的状况，包括顾客报告和绩效纪录
 Key indicators trends for the previous 12 months, minimum
对至少12个月以前的关键指针趋势
 Value (add) to audited organization Finalization of audit plan including sequence / process steps, timing, interview partners and application of Rules for achieving IATF recognition.
为受审核组织完成一份有（增加）价值的审核计划，内容包括审核顺序／过程步骤、时间计划、访谈人员，以及应用为获得IATF认可的规则
 Conducting the audit considering the following:
实施考虑下列要素的审核：
 The organization's definition of their processes including their sequence and interactions
组织对他们过程的定义，包括那些过程的顺序和相互作用。
 Where practical, the auditor shall examine processes where they occur.
当可行时，审核员必须审查现有的过程
 Objective evidence of both compliance and noncompliance with requirements shall be recorded.
对符合和不符合要求的客观证据，两者都必须被记录下来。

During creation of the audit plan consider the IATF Automotive Process Approach, "customer oriented processes" support processes, "octopus", and "turtle" models utilized during the IATF training/qualification course for third party auditors. See also, 1 Scope -1.1 General, and Readiness Evaluation Worksheet, IATF Guidance to ISO/TS 16949:2002.
在建立审核计划期间，运作IATF对第三方审核员培训／资格课程中的知识，以考量到IATF汽车行业过程化方法、“顾客导向过程”、支持过程、“章鱼图”和“乌龟图”模式。此外，请见ISO/TS 16949:2002指南手册中，第1章范围的1.1总则内容，以及最后一页的准备评估工作表。

For review of the audit, the following reference table or equivalent shall be used to verify the completeness of the audit. (See SI 04 04 Table)
为了回顾整个审核活动，以下引用的表格或等同的表格必须被用来证实整个审核活动的完整性。（见SI 04 04表格）



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