Guidance on the concept and use of the process approach for management systems

Guidance on the concept and use of the process approach for management systems
Document: ISO/TC 176/SC 2/N544R2(r)
13 May 2004

1 Introduction

This guidance document provides an understanding of the concepts, intent and the application of the "process approach" to the ISO 9000 family of Quality Management System standards. The guidance may also be used to apply the process approach to any management system regardless of the type or the size of organization. This includes but is not limited to management systems for:

[]Environment (ISO 14000 family),[/][]Occupational Health and Safety,[/][]Business Risk,[/][]Social Responsibilities.[/]

This guide also aims to promote a consistent approach to the description of processes and use of process related terminology.

The purpose of the process approach is to enhance an organization's effectiveness and efficiency in achieving its defined objectives.

Benefits of the process approach are:

Integration and alignment of processes to enable achievement of planned results.

Ability to focus effort on process effectiveness and efficiency.

Provision of confidence to customers, and other interested parties, about the consistent performance of the organization.

Transparency of operations within the organization.

Lower costs and shorter cycle times, through the effective use of resources.

Improved, consistent and predictable results.

Provision of opportunities for focused and prioritized improvement initiatives.

Encouragement of the involvement of people and the clarification of their responsibilities.

由于原版文件中间有很多形象的图片，不好编辑，所以原版文件附后，真的是好东西！！！).


希望大家努力看，英文原版的指南针得不错，也不要责怪我没有翻译，实际上我觉得原文比任何翻译稿都好。

类似的，我已经发不过几个这样的原版文件：ISO9001:2000外包过程指南、ISO9001:2000文件化指南、ISO9001:2000和ISO9004:2000术语指南等。一起参考你将得到不少的惊喜。