Generally, every dept has their goals and operation procedure, alos maybe has special method on handling detailed case.
On other hand, when you want to fix some problems, you must build one team (like CFT, cross function team). So as one leader, we must work as one coordinator, we must discuss with different team members from different depts in order to dissolve conflict.
More u must contact customer or supplier to fix some complicated cases, I think the first factor and the most important is communication skills if u want to get it in win-win.
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On other hand, when you want to fix some problems, you must build one team (like CFT, cross function team). So as one leader, we must work as one coordinator, we must discuss with different team members from different depts in order to dissolve conflict.
More u must contact customer or supplier to fix some complicated cases, I think the first factor and the most important is communication skills if u want to get it in win-win.